003: Mark C. Crowley: How Leading from the Heart Can Make Your Business Stronger
In This Episode, We Discuss:
The Value of Leading from Heart in Driving Results
The Key Questions you can ask your team, to help you begin to lead from the heart
The Key Interview Question that will tell you if your potential new hire leads from the heart.
Also Discussed in this Episode:
Book by Johann Hari
About our Guest, Mark C. Crowley
Mark C Crowley is the best-selling author of Lead from the Heart, Transformational Leadership for the 21st Century, and is host of the Lead from the Heart podcast. He regularly speaks to companies about how leading from the heart can create transformational results.
Prior to completing his book, Mark spent over 25 years in the dog-eat-dog world of financial services, an environment known for its heartlessness and “take no prisoners” attitude.
Twice, he held national-level responsibilities – most recently as Senior Vice President-National Sales Manager for Investment Products at one of America’s largest financial institutions, where he was named “Leader of the Year.”
About Mark’s approach to management: “It’s the same disciplined approach others have with numbers and production…but mine is with people. You could say I manage the emotional side of work. I intentionally make people feel valued. I identify their raw talents and seek ways to maximize their full potential. I express my deep belief in them, give them voice, proactively coach and teach them – and make a deliberate point of honoring and recognizing all their achievements.”
As a result, Mark’s people repeatedly scaled mountains for him and delivered phenomenal performance.
Recognized globally as a workplace thought leader, Mark is a regular leadership contributor to Fast Company Magazine and has been published in the Seattle Times, The Huffington Post, Reuters, CEO Magazine Great Britain, USA Today, and by the Great Place To Work Institute. He’s interviewed CEOs and senior executives at innumerable high-performing companies (including Google, SAS, Gallup and the Cleveland Clinic) who are models for “managing the emotional side of work.” And his profound conclusion draws on new scientific research which shows that the human heart is a source of remarkable intelligence: What people feel in their hearts has tremendous influence over their motivation and performance in the workplace.
About Pat Perdue
Pat Perdue is founder of YCASTR Podcast Solutions - driving employee engagement through custom designed podcasts for your organization.
Pat is also a recognized Customer Experience and Sales Leadership professional. Pat's podcast, Pat Perdue's Customer Experience Podcast, is one of the leading podcasts on customer experience.
Training and Skills Development
Pat works with clients of all sizes across N. America, helping them drive sales and improving CSAT scores. Contact Pat to see how he can help your organization.